Welcome & Opening Remarks
- Set the stage for the session, introduce speakers, and share the agenda.
Kesarinandan Kumar, Senior Strategy Consultant
Welcome to Conclave TechMedia
Agenda
EVENT HIGHLIGHTS
Duration: 60 Minutes
Format: Virtual | Keynote + Panel + Spotlight + Fireside Chat + Q&A
12:00 - 12:05
12:05 – 12:15
Opening Keynote: Future of global golf through digital for integrated loyalty and rewards
- Anjali Prashant Tyagi, Head-loyalty & Partnerships, 4moles
12:15 – 12:30
Panel Discussion: Building the Next Generation of Loyalty Programs
- Rethinking loyalty across industries (finance, retail, telecom, healthcare, etc.)
- From transactions to relationships: leveraging data, AI & omnichannel journeys
- Ethical personalization: balancing trust, consent, and relevance
Moderator:
Kesarinandan Kumar, Senior Strategy Consultant
Speakers:
Seetharaman Srinivasan, Director - Scm & Customer Service , Harman India
Rahul Vasu, Head Product, Loyalty, Analytics & Crm- Jio World Centre
12:30 – 12:45
Industry Spotlight: Designing Emotionally Intelligent Customer Journeys
- Case study or focused talk on how brands are using behavioral insights, conversational AI, and real-time data to create emotionally resonant customer experiences.
Moderator:
Yash Gupta, Sr. Strategy Consultant – Deloitte
Speakers:
Kamila Kicinska, Director of Customer Experience - Jet Luxe
Vijaybahu Joshi, Associate Vice President & Head of Experience Design - Jio Platforms Limited (Jpl)
Supriya Rath, Global Ecommerce Marketing Leader - Alliance & Affiliate Partnerships, Lenovo
12:45 – 12:55
TBC
12:55 – 13:00
Audience Q&A + Closing Remarks
- Open the floor for questions and conclude with key takeaways and thanks.
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